The Texas Department of Information Resources recently launched a new digital assistant platform called Texas by Texas (TxT), allowing residents to access state services online easily.
Texas DIR, the Texas Department of Licensing and Regulation, the Texas Department of Motor Vehicles, and the Texas Department of Public Safety partnered with Deloitte to construct the TxT platform, which uses a single digital identity (SDI) format across services and agencies.
TxT is meant to be a one-stop-shop for residents accessing government services across multiple agencies. To access this platform and services across multiple agencies, residents simply create a universal login and password.
A personalized dashboard stores payment information and transaction histories, and residents can renew or replace their driver’s licenses or state IDs, renew vehicle registrations, or renew professional licenses.
An SDI streamlines the process and can determine which services are accessed most frequently, helping to create a more personalized experience. The state is touting the platform’s intuitiveness, security, and simplicity.
Texas DIR expects to add more constituent-facing state agency services to the platform in the near future. Texas also aims to use the platform to improve residents’ safety by ensuring that state documents, such as driver’s licenses, are accurate and up to date.
The primary goal of TxT is to make accessing government services easier, faster, and more secure. To realize this goal, TxT is available online and can be accessed via most browsers and across devices, including computers, tablets, and smartphones via the TxT application.
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