Citizens want to avail government services with ease and from the comfort of their homes. The digital age has shifted the focus to user experience. Coming decades will only get more and more reliant on digital technology for service delivery and operations. While governments need a secure platform with remote working capabilities, citizens need their private data to be safe. The presence of a Chief Information Officer would help governments trudge through this transformation phase.
What does an average citizen want from their government? Security from threats? Economic development and prosperity? Better infrastructure? Better quality of life? Opportunities in career? Better public service? The answer is all-of-the above and then some more.
A data-driven approach to management and problem solving has made AI the answer to long-standing problems like resource allocation, usage and allowed businesses and governments alike to extract maximum efficiency from their management systems.
The 21st century has been a tale of rapid technological advancement with computers getting exponentially powerful and newer and better technology and gadgets being invented daily. While we have seen rapid technological advancement in the first 2 decades of the century, the digital transformation of businesses, individual lives has been gradual.
Countries like the Republic of Korea, United Kingdom have speeded up the adoption of digital technology, which has, in turn, fuelled their economic growth. The government of the United Kingdom was able to save £42 million in the initial year of the launch of its gov.uk website.
During the COVID-19 pandemic, self-diagnosing, as well as telemedicine and e-medicine platforms, saw a sharp rise in popularity. People called up doctors on telemedicine platforms where they were diagnosed and prescribed treatment online and these medicines could then be ordered on apps specifically designed for ordering medicines online.
Digital technology has already produced innovations to combat hate speech, disinformation, and fake news stories. The biggest web platforms for disinformation campaigns are social media platforms that enable and allow people to post and share their beliefs and ideas.
Just like digital platforms originated to take full advantage of the potential of the world wide web and the internet, government service platforms will allow more and more people to engage with their governments, increase transparency, promote e-governance and engage more and more people in policy making.
With most organizations adapting to remote working options, there has been a significant increase in security risks. According to Interpol, after the COVID-19 outbreak, cybercriminals have shifted their focus from small businesses and individuals to major corporations, large business, government departments and even critical infrastructure like healthcare.