Citizens can use their digital identities to conduct Metaverse-government transactions like, voting, pay their taxes, get married, while they also run private activities such as work, meet, collaborate, shop, stroll, watch movies and concerts, and do almost anything else they could do in the real world.
Agencies that provide significant services directly to the public are required to identify and gather feedback from customers; establish service standards and measure performance against those standards; and benchmark customer service performance against the best customer experience provided in the private sector.
Services are crucial in building perceptions about the public sector. Citizens expect highly transparent, accessible, and responsive services from government agencies. Adopting a citizen-centric approach enables leaders in government agencies to comprehend the needs of citizens better.
According to the World Economic Forum, 65% of children entering primary school will eventually work in totally new types of jobs. Such jobs do not even exist today. Here lies the opportunity for government organisations to deliberately redesign their HR department.