Customer Experience Platform

Through the DID(it) contract, valued at $116.6 million over five years, Excella will provide Agile and modern software delivery capabilities to develop and deploy secure critical services that impact citizens and internal government users.

The Alliance for Digital Innovation said that “current funding levels will not be enough to provide an on-going, modern, and customer-centric digital experience,” called for in the customer experience executive order, and urged the administration to replenish the Technology Modernization Fund and the Federal Citizen Services Fund to support improved CX.

Agencies that provide significant services directly to the public are required to identify and gather feedback from customers; establish service standards and measure performance against those standards; and benchmark customer service performance against the best customer experience provided in the private sector.

CEP is a user-friendly, innovative medium that will provide its partners and customers with a complete digital experience. It aims to bring a product’s virtual self-experience closer to the customers and be used as a one-stop digital guide.